Returns & Refunds

30-Day Return Policy

Return of unused product must be done within 30 days of purchase. All returns must have a Return Material Authorization (RMA) number to be accepted. Please contact Miltronics for a number.

Refund Policy

Shipping and handling charges are not refundable.
Product must be in in "as new" condition. Repairs will be deducted from refunds.
Units will be analyzed and re-tested before a credit is given, which may take up to 7 days.
Since these are high-precision instruments and probes, calibration charges will be deducted from your refund.
An up to 20% restock fee may also apply.

If you are shipped the wrong item by mistake or the item you received is damaged, we will re-ship the correct item to you at no additional cost.
If we have shipped the incorrect item to you, we will pay the cost to ship that item back to us, or send a courier to pickup the item at our expense.

IF YOU ORDERED A PACER INSTRUMENTS product from a dealer, at the time of receipt, if more than 4 months has elapsed since the date of the original calibration, Miltronics will provide an initial complimentary calibration at the customer's request. If you elect to utilize this service, please include a copy of your dated proof of purchase and a copy of the original calibration certificate included with your unit. Call 603-352-0187 and request a Service/Repair (SR) number prior to shipping your unit. Shipping is not included.